Motor Insurance Claims

Motor Insurance Claims Customer Guide

At Dawit insurance, we work hard to ensure the claiming process for our clients is as smooth as possible. We not only work with you throughout the process, we also offer helpful resources for our customers. The contents of this page outline the steps for claiming with regards to motor accidents and other useful bits of information. Feel free to reach out in case of any query or whenever you need help.

Submit Claim Documents

Claimng Steps For Motor Insurance

1. Report the accident to the police

After ensuring you are safe, the first step is to report the accident to the police. The police will come to the scene for assessment. Later, they will issue you with a police abstract. We have put a few police contacts on the contacts page for your convenience.

2. Take photos and inform us

Take photos of the accident before leaving the scene and if possible, inform us as well. Use the contacts on the contacts page.

3. Move the vehicle

If The Vehicle Is motorable, drive to insurance company assessment centre or approved garaged. If the vehicle Is not motorable kindly call a towing company to get the vehicle to a garage. We’ll guide you on the specific garage or assesment centre to take your vehicle. A few towing companies have been put on the contacts page for your convenience.

4. FIll and submit the necessary documents

A downloadable copy of all claim forms can be found on our website by visiting; dawitinsurance.co.ke/downloads. Attach together with the claim form a copy of the driving licence and national ID of the one driving the vehicle at the time of the accident. Refer to the next page.

5. Vehicle assessment and repair

An immediate assessment of the damage will be done on the same day the vehicle is received at the assessment centre. Repair authority will be given immediately upon the assessment and all claims documents have been submitted. We’ll provide you with constant updates via email as your vehicle gets repaired. In case the vehicle is a write-off, please refer to the respective section below.

6. Release

Once all the repairs are complete, a release letter will be sent to the garage and to you the client. You’ll be required to sign a satisfaction note, therefore, inspect the vehicle and test it before doing so. 

All The Documents You Need

Logbook Copy

Driver’s Licence

Driver’s National ID

Accident Scene Photos

A car or truck is often your biggest asset aside from your home. Motor insurance protects against potentially crippling financial losses and the sheer inconvenience of being without transportation

Make A Claim

We wan't to make this process as smooth and frictionless as possible for you

Motor Insurance Claims By Dawit

We have a dedicated claims management and support team that is tasked with ensuring claims are closed fairly and speedily.

All accidents on public roads must be reported to the police, and police abstract obtained for a claim to be processed. Ensure you avail this critical document for claim processing.

Remember to take photos at the scene of the accident of the damage. But most importantly your safety is the highest priority. Observe your surroundings and take caution at the accident scene. If injured, please seek medical attention.

Utumishi Coop Building, Mamlaka Rd, Off Nyerere rd.

0737 856 447,  0723 856 447