Job Opportunity: Sales Liaison Officer - Dawit Insurance Agency LTD | Nairobi City, Kenya Skip to main content

Job Opportunity: Sales Liaison Officer

Job Ref: SL 2
Position: Sales Liaison Officer
Report to: Marketing Director
Location: Nairobi, Kenya
Start date: 1st June 2020

About Us

Dawit Insurance Agency Ltd is a highly reputed industry leader, well established in insurance experience, expertise and delivery of superior customer-focused service. Dawit Insurance Agency is growing steadily and we seek to grow our dynamic team.

The Role

As part of strengthening the Sales team, we are looking to hire a Sales Liaison Officer. The officer will be overall responsible for the sales growth and growth of the customer product portfolio.


  • Telemarketing and direct selling of all insurance products to the customers
  • Cross-selling and upselling insurance products to customers, growing customer product 
    Managing a clean customer database for analysis and decision making
  • Assist with the development and implementation of the segmentation tools and process
  • Growing the customer database; building a network of potential clients and referrals
  • Conducting needs analysis process in understanding the customer needs, making 
recommendations and closing sales
  • Supporting the sales team in sourcing for market research resources
  • Deliver outstanding quality of customer experience at the relevant customer touchpoints
  • Contribute to the design improvements of marketing and sales strategies, process and tools 
in collaboration with other sales team members
  • Collaborate closely with the operations/ customer service delivery team for a seamless 
customer experience
  • Observe compliance and risk management policy guidelines within the marketing and sales 

Competencies and Skills

  • Bachelor’s Degree in a business-related field
  • At least 3 years’ experience in insurance sales
  • Knowledge of various insurance products and general insurance landscape
  • Strong verbal communication and negation skills
  • Excellent interpersonal skills
  • Pleasant telephone etiquette
  • Ability to explain insurance concepts to customers to beer understand products that suit 
their needs
  • Experience with customer database analysis for decision making

If interested, please send your CV and application letter to REF: SL2 by CoB of Monday 11th May 2020