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A Culture Of Doing The Right Things

Anyone can promise great service, but not everyone can deliver it. At Dawit Insurance Agency Limited, we’ve built a culture around doing the right things. But don’t just take our word for it. Read these client testimonials to see exactly what our clients have to say.

Dawit Insurance Agency Limited provides high level personalized and professional customer service, superior and client focused insurance products offered by reputable underwriters in Kenya and East Africa. WIOCC have been a client of Dawit Insurance Agency for over six years and are happy to be served by them and continue to rely on them for our travel insurance needs. In addition to this, Dawit Insurance provides us the WIBA PLUS cover (WIBA + GPA).

Through their hands-on team and easily accessible Managing Director Ken Kairu, they have understood our needs, given us good service and support in a timely manner. They often go an extra mile to ensure that we are well informed, updated on progress and we have not had to have direct contact with the service provider/supplier as they have stepped in and have been of great help.

We can therefore say that the services they have accorded us have been good and would recommend them to anyone wishing for reliable services. On a personal level, Ken has supported me on my insurance needs over the last seven years.

Chris Wood, Chief Executive OfficerWest Indian Ocean Cable Company (WIOCC)

Dawit Insurance Agency Ltd acts as insurance intermediary for Well Told Story. It has been our insurance agent over the last 8 years. Dawit assists our company in negotiating for premiums and liasing with insurers, sourcing, preparing and verifying insurance quotations and proposals on each renewal. Dawit ensures that we are satisfied and clearly understand purpose, application and utilization of the various insurance covers.

Dawit provides an excellent service to us, with outstanding attention to detail, timely engagement, thorough follow-up and personal consideration. They have assisted us to fully utilize our insurance even when we did not know we could claim or even get a premium refund.

In addition, I am pleased to commend the Dawit director ship of Mr. Ken Kairu, who ensures the professional service delivery of his team. Mr. Kairu is a pleasure to deal with and has worked harmoniously with our staff delivering satisfactory service consistently over the years. He has proved to be highly proficient, dedicated and hardworking, with a can-do attitude who values his customers highly.

Rob Burnet, Chief ExecutiveWell Told Story

As a Practising Clinical Psychologist, I am required to take a Professional Indemnity Cover. When I joined BNI, my cover had expired and it was time for renewal. I approached Ken Kairu of Dawit Insurance Company. Ken did not only get me a cover in a week but also got an enhanced with double the limit and at the same premium. Thank you Ken for giving me a product beyond my expectations. Excellent and timely service at its best. I would not hesitate to recommend Ken Kairu and Dawit to anyone. Truly grateful.

Margaret Njihia, Lead Clinical PsychologistFamily Wellness Centre

I Peter Mutui of TD Projects Ltd, an interior fit-out company, would recommend Dawit Insurance Agency to any individual/organization that would want a stress free moment when the UNEXPECTED HAPPENS.

It was a bright Saturday morning on 19th May 2018 around 0930hrs, along Thika Super Highway when I was involved in an accident. Dawit Insurance Brokers immediately took matters into their own hands and sympathized with me. Thanks to their swift response, I was given a courtesy car which made me mobile once again and I resumed my duties. In two weeks’ time, AIG had given a go-ahead to the garage to commence repairs, which was halted two days later due to reasons not known to me by then. I received a call from Dawit explaining what was happening. It became clear that my car was written off due to reasons AIG Insurance knew better. Dawit followed my case on the write-off and the process began till eventually my 30 days of having the courtesy car lapsed. Exactly 3 weeks later, funds amounting to the value of my car were transferred to my account and I went shopping for a new car which was actually better.

I choose AIG INSURANCE to be my insurer and DAWIT INSURANCE AGENCY to be my brokers of choice any day, with no regrets whatsoever. Big up Dawit Team for the good work you are doing, keep up with that spirit! Shalom to you all and be blessed!

Peter MutuiManaging Director, TD Projects Ltd

We have worked with Ken Kairu and his team from Dawit Insurance Agency Limited for 5 years. During this time they have taken time to understand our business and offer solutions that really matter. They have integrated risk mitigation measures for our business through their partnerships with tracking services, loss adjusters and insurance underwriters. We therefore recommend Dawit Insurance as we can testify for their good professional advice.

Aggrey Sule, Finance and Administration ManagerSchindler Limited

Jays has been a customer of Dawit insurance for some time and has never been disappointed by their service. However, one service stands out; a case of theft by servant the company lodged with Dawit in January 2017.

The claim was complicated in nature and required delving into multiple volumes of transaction documents generated from various financial systems to unravel. Dawit was very helpful in the entire process of document preparation and presentation in addition to timely interventions whenever we got stuck. To our company’s delight, in a record 30 days from launch, the claim was settled and money electronically credited to our bank account. Our company gratefully received the settlement amount processed within a record time; just in time to recapitalize its business and continue operating profitably.

I would not hesitate to recommend Dawit Insurance ltd to any business that values the critical role that insurance plays when the unexpected happens.

Dr. S .K Njoroge, Managing DirectorJays Wine Distributors Limited

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